- Introduction
- Welcome to Lala Drive. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, make a booking, or use our transportation services. By using our services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
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We collect the following types of data to operate efficiently and provide a better experience:
- Personal Information: Name, phone number, email address, pickup/drop-off location, and special requests.
- Payment Information: Securely processed by third-party payment providers.
- Usage Data: Pages visited, time spent on our website, browser type, and IP address.
- Location Data: With permission, we may use your device's GPS for location-based services.
- How We Use Your Information
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We use the data we collect to:
- Process and manage your bookings
- Communicate with you regarding your trips
- Improve our services and website functionality
- Send promotional content (only if you opt-in)
- Ensure safety, compliance, and legal obligations
- Cookies
- We use cookies to enhance your browsing experience. Cookies help us understand user behavior and improve site performance. You may choose to disable cookies in your browser settings.
- Sharing of Information
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We do not sell your personal data. However, we may share your data with:
- Service providers (e.g., drivers or customer support agents) strictly for fulfilling your bookings
- Payment processors for secure transactions
- Legal authorities if required by law or for fraud prevention
- Data Retention
- We retain your personal information only as long as necessary to provide services and fulfill legal or tax obligations. You may request deletion of your data at any time unless legally restricted.
- Your Rights
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You have the right to:
- Access, correct, or delete your data
- Object to data processing
- Withdraw consent for promotional communications at any time
- Data Security
- We take all reasonable measures to protect your data using encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure.
- Third-Party Links
- Our website may contain links to external websites. We are not responsible for their privacy policies or content.
- Changes to This Policy
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We may update our Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Last Updated: 30 July 2025 - Contact Us
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If you have any questions or concerns about this Privacy Policy, please contact:
Lala Drive
Email: support@laladrive.com.au
Casula, NSW, Australia